Among taxpayers who sought assistance from TAS after their refunds were withheld on a suspicion of fraud, 75% received relief. These taxpayers had to wait an average of nearly six months overall to receive their refunds. The average refund amount was $5,600, a significant sum for most households. Thus, these delays can create significant financial hardships.
“In light of the IRS’ indiscriminate use of automation to avoid personal contact with taxpayers
and the sheer volume of work to be accomplished,” Olson wrote, “the IRS is increasingly
in danger of judging taxpayers as noncompliant when in fact they are not.”